Contact & Support

We’re here to help you enjoy your stay in

Golden Bay.

Best time to reach us:

Monday – Friday, 9:00 am to 5:00 pm (NZST)

Phone: +64 2041417230

Free Phone(NZ only): 0800 150 810

For urgent matters outside business hours, please call our 24/7 helpline on the same number.

Emergency: If this is an emergency, dial 111 immediately.

Quick Answers

Where do I find the Wi-Fi password?

In the house compendium, usually on the front page.

What is the lockbox code?

It’s included in your check-in details email.

Is all linen provided for my stay?

Yes, all linen such as bed sheets, bath towels, hand towels, face washers, bath mat, and tea towels are provided.

The internet doesn’t work.

Reset the router (unplug for 30 seconds, then plug back in).

I have no power.

There may be a local outage – check the switchboard for a tripped breaker, or call us.

I'm staying in one of your holiday homes. It’s raining — what should I do today?

Check out wet weather activities here.

What should I do today?